Track my order
Enter your order number (sent by email, e.g. #1001) and the email address you used at checkout.
Your order is on its way — here is how to follow its journey, step by step.
Where is my package?
- When it ships, you get an email with your tracking number and a direct link to the carrier.
- The link in the "Shipping Confirmation" email shows you the progress in real time.
- Tracking can take 24-48 h to activate after shipping — that is normal.
Cannot find the email?
Check your spam folder, then write to us at contact@croscel.com with your order number (or simply your name): we will send you the tracking info within the day.
Tracking not moving?
Beyond 5 days with no update, contact us — we open an inquiry with the carrier and keep you posted. Our return policy protects you in any case.