A purchase should be good news all the way. If something is wrong, here is how we fix it — simply.
Timeframe and conditions
You have 30 days after receipt to request a return.
The item must be unused, complete, and in its original packaging. The order confirmation serves as proof of purchase.
To exercise this right, the simplest way is our withdrawal form ("Withdraw from the contract here" link at the bottom of every page): you immediately receive a dated acknowledgment of receipt by email.
How to make a return
- Write to us at contact@croscel.com with your order number and the reason.
- We approve your request and send you return instructions.
- You send the item back (return shipping: the customer, unless the product is defective).
- Once received and checked, we issue the refund.
Refund
Once the return is accepted, the refund is made within 14 days to the original payment method.
Refund late? First check your account and the bank processing time, then write to us at contact@croscel.com — we will track it with you.
Special cases
- Defective item or error on our part: return shipping is at our expense, replacement or full refund at your choice.
- Used or incomplete item: a partial refund may be offered after review.
- Exchange: possible for the same item if defective — the fastest way is to write to us.
A question?
We reply before, during, and after: contact@croscel.com.